Return Policy

If you want to exchange or return the products purchased from us, please note the following details:

Machine

  1. Parcel shall be returned if found damaged.

  2. Please ensure that you keep the product intact and in the same condition in which it is delivered. It is highly recommended to keep it as it is until our engineer arrives for installation.

Resin and tray

  1. Parcel shall be returned if found damaged.

  2. Delivered order should be checked within 24 hours. Users can claim refund or make replacement request if delivered product is not found intact or the package seems damaged in transit. No refund or replacement can be claimed after 24 hours.

  3. Refund requests shall be processed once made and the purchasing amount will be transferred to your bank account once the parcel is returned to us.

  4. Refund and replacement policy only applies to machinery.

  5. Only replacement can be requested against resin and tray. No refund shall be provided against resin or tray.

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